Question 1

Is there a free trial?

Accepted Answer

Yes: 14 days free, and you're not charged today. Try it with real clients, and cancel any time before the trial ends if it's not for you, no charge.

Question 2

Is it really unlimited clients at £25/month?

Accepted Answer

Yes, forever. Whether you coach 5 clients or 50, the price never changes. No per-client fees, no tier jumps, no surprises on your invoice.

Question 3

Do I have to add all my clients manually?

Accepted Answer

No. Share your invite link and clients enter their own starting details: name, goals, measurements, so they land in your roster with zero data entry from you. Prefer to do it yourself? You can add or bulk-import clients too.

Question 4

Do my clients need to download an app?

Accepted Answer

Nope. Each client gets a personal link, taps it, and fills out a 60-second mobile form. Nothing to install, no account for them to create.

Question 5

Is TrainerCheck an app or web-based?

Accepted Answer

It's a web app. You run it in any browser on desktop, tablet or phone, with nothing to install and no app store involved. The distinction that matters: there's a personal trainer app for you to work in, and nothing at all for your clients to download.

Question 6

Does it work for online coaching?

Accepted Answer

Yes, that's most of who uses it. TrainerCheck works as online coaching software for the accountability half of the job: it runs the weekly check-in, chases non-responders and tracks progress, whether your clients train online, in person or a mix of both. It doesn't replace fitness coaching software that builds programs, so you keep delivering training however you already do.

Question 7

Do you charge in pounds?

Accepted Answer

Yes, a flat £25/month in GBP. Most personal trainer software is priced in US dollars, so a UK trainer's bill moves with the exchange rate and can pick up card conversion fees on top. Billing in pounds means the number on your invoice is the number you budgeted for.

Question 8

What if a client forgets to check in?

Accepted Answer

TrainerCheck can automatically nudge anyone who hasn't responded (one toggle in Settings) and flags them on your dashboard, so you catch a client going quiet before they drift away.

Question 9

Can I cancel anytime?

Accepted Answer

In one click, no contract. You'll keep full access until the end of your billing period, and we won't make you jump through hoops to leave.

Question 10

What if I have 5 clients one month and 50 the next?

Accepted Answer

Same £25 either way. We don't punish you for growing, that's the whole point. Your software cost stays flat while your business scales.

Question 11

What happens to my data if I leave?

Accepted Answer

It's yours. You can export your client data and check-in history at any time, so you're never locked in.